Shipping policy

Shipping Policy

Last updated: 9 August 2026

Thank you for shopping with TigerLilyKay. We currently ship orders within Australia only.

Processing Times

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

During busy periods, sales, holidays or product launches, processing may take a little longer. If there is an unexpected delay with your order, we will contact you where possible.

Orders are dispatched from Victoria, Australia.

Shipping Within Australia

We use Australia Post for our deliveries.

Shipping options and costs will be displayed at checkout based on the items in your order and the delivery option selected.

We currently offer:

Standard shipping – Australia Post standard delivery
Express shipping – Australia Post Express Post delivery

Delivery times provided by Australia Post are estimates and are not guaranteed. Delivery may take longer during periods of high demand, public holidays, severe weather or other circumstances outside our control.

Tracking

Where a tracking number is available, you will receive your tracking information once your order has been dispatched.

You can use your tracking number to follow your parcel through Australia Post.

Please ensure your delivery address is correct before completing your order. TigerLilyKay is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

Delivery Issues

If your parcel appears to be delayed, please check your tracking information first.

If your parcel has been marked as delivered but you have not received it, please check around your property and with household members or neighbours. You may also wish to contact Australia Post directly.

If you believe your order has been lost or there is another delivery issue, please contact us and we will do our best to assist.

Parcels Returned to Us

If an order is returned to TigerLilyKay because of an incorrect address, an unsuccessful delivery or failure to collect the parcel, we will contact you to arrange the next steps.

Additional postage costs may apply if the parcel needs to be resent.

Damaged Parcels

We take care when packaging your order. If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item.

We will assess the issue and work with you to determine the appropriate resolution.