Shipping policy

Shipping Policy

Last updated: 31 August 2026

Thank you for shopping with TigerLilyKay ✨

We carefully pack every order and ship from Victoria, Australia using Australia Post.

We currently ship to Australia, New Zealand, the United States, Canada and the United Kingdom.

Processing Times

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

During busy periods, sales, holidays or new product launches, processing may take a little longer. If there is an unexpected delay with your order, we will contact you where possible.

Orders are dispatched from Victoria, Australia.

Shipping Within Australia

We use Australia Post for Australian deliveries.

Available shipping options and costs will be displayed at checkout based on your order and delivery address.

We currently offer:

Standard Shipping – Australia Post standard delivery
Express Shipping – Australia Post Express Post

Australia Post delivery timeframes are estimates and are not guaranteed. Delivery may take longer during periods of high demand, public holidays, severe weather or circumstances outside our control.

International Shipping

We currently ship internationally to:

🇳🇿 New Zealand
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom

International shipping options and costs will be calculated and displayed at checkout.

International delivery times are estimates only and may vary depending on the destination, customs processing, local postal services and other circumstances outside our control.

Customs & Import Charges

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

Any customs duties, taxes or import charges that apply to your order are the responsibility of the customer.

TigerLilyKay cannot control or predict these charges, and they are not included in your order unless specifically stated at checkout.

Please check your country's customs and import requirements before placing an international order.

Tracking

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use your tracking number to follow your parcel through Australia Post.

Please make sure your delivery address is correct before completing your order.

TigerLilyKay is not responsible for delays, additional postage costs or parcels being returned due to an incorrect or incomplete address provided by the customer.

Delivery Delays

Once your order has been dispatched, delivery is handled by Australia Post and, for international orders, may also involve the postal service in the destination country.

If your parcel appears to be delayed, please check your tracking information first.

Delivery can sometimes take longer than expected due to:

Public holidays
High shipping volumes
Weather events
Customs processing
International border requirements
Delays within local postal networks
Circumstances outside our control

If your tracking information has not updated for an extended period or you believe your parcel may be lost, please contact us at hello@tigerlilykay.com.au and we will do our best to assist.

Parcels Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check around your property and with household members or neighbours.

You can also contact Australia Post using your tracking number for further assistance.

If you are still unable to locate your parcel, please contact us and we will do our best to help.

Parcels Returned to Us

If an order is returned to TigerLilyKay because of an incorrect address, an unsuccessful delivery attempt, failure to collect the parcel or other circumstances relating to the delivery address, we will contact you to arrange the next steps.

Additional postage costs may apply if the parcel needs to be sent again.

Damaged Parcels

We take care when packing your order to help ensure your products arrive safely.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of:

The outer packaging
Any visible damage to the packaging
The damaged product
Your order number

Please keep the original packaging until the issue has been resolved, as Australia Post may require information or photographs relating to the parcel.

We will assess the issue and work with you to determine the appropriate resolution.

Shipping Restrictions

Some products may have shipping restrictions depending on the destination country. If an item cannot be shipped to your selected destination, this will be communicated to you where possible.

International orders are also subject to the import requirements and restrictions of the destination country.